Aptoma support

For Support: Click the button below. Alternatively or use support@aptoma.com, or call us on: +47 40 48 00 15

Aptoma customers have

  • Access to email support with guaranteed response time within 16 business hours.
  • 24/7 telephone hotline for system critical incidents.
  • Direct access to in-house specialist during first installation and launch for integration with our software.

If you require more, you can sign up for silver, gold or premium support. Contact us for pricing and additional information.

Who is on-call

At all times we have no less than 3 English and Norwegian speaking personnel on-call which have access to customer information, and which are all part of the teams developing and operating the technologies to which your questions are directed.

Available Service Programs

Bronze

Aptoma’s Bronze service program is included with a licence to any of our products.

Silver

If you require helpdesk assistance between 09:00 – 19:00 CEST, you need Silver support.

Gold

If you require helpdesk assistane between 07:00 – 21:00

Platinum

If you have additional requirements, such as near-immediate response to urgent issues specific to you, named personal support contact(s) and additional optional support channels, i.e. guaranteed response via Slack, get in touch to setup a bespoke support platinum support product just for you.

Which Option Is Right For You?

Service Level Bronze Silver Gold
Availability Monday-Friday
Business hours:09-15 (GMT +1)
Monday-Friday
Business hours: 09-21 (GMT +1)
Monday-Sunday
Business hours: 07-23 (GMT +1)
Guaranteed Response Time All issues 16 business hours: Means-tested All issues 8 business hours: Prioritized All issues 2 hours: Immediate attention
Support Channels Email support Email support.
Skype access upon request
Email support.
Slack access & telephone contact upon request
Personnel Technical staff on first line of support Technical staff on first line of support Relevant developers available
Proactive maintenance
Interaction n/a Consultation and status meetings on the initiative of Aptoma.
Minimum 1/year.
Consultation and status meetings on the initiative of Aptoma with optional supplier developer
presence.
Minimum 2/year.
Engagement n/a Invitation to beta testing and prototypes Invitation to beta testing and prototypes.
Invitation to roadmap planning and strategic crossroads.
Sharing and distribution of emerging products and concepts.